Support

Need a hand with Thrise? We’re happy to help. Email hello@thrise.app and we’ll get back to you.

Common questions

My alarm didn’t ring

Make sure alarm permission is granted: open Thrise and check for a red “Alarms are not active” banner. If you see it, tap it and enable alarms for Thrise in iOS Settings. Thrise has the same system-level wake-up power as Apple’s own Clock, so once permission is on, it rings through Silent mode and Focus.

The camera mission isn’t counting

Camera missions need good lighting and a clear view of you. Grant camera access when prompted, and make sure your full movement is visible in frame. All processing happens on-device — nothing is uploaded.

I want to change or delete an alarm

Tap an alarm in the list to open it, or swipe to delete. Add a new one with the “+” button.

Managing your subscription

Manage, upgrade, or cancel Thrise Pro in iOS Settings › your name › Subscriptions. Billing is handled by Apple.

Restore a purchase

If you’ve subscribed before, use “Restore” on the Thrise paywall to restore your Pro access.

Still stuck?

Email hello@thrise.app with your device model and iOS version and we’ll help you sort it out.